Registration agreement

  1. General

    1. This agreement identifies the rights and obligations between the Perfect Sense AB (“Registrar”) and the registrant (“Customer”) or its agent or representative for domain names that are registered and managed at the Registrar by the domain owner or on his behalf.
    2. Customer is aware that Registrar is an registrar/reseller of domains. In the provision of domain name registration or management services Registrar acts as a mediator between the customer and the organizations responsible for the management of the central databases. Registrar has no influence on the fact that the domain names applied for the customers can be registered and/or are freely from third party rights. Registrar cannot guarantee for this and for the continued registration of the domain names.
    3. The various top-level domains are administered by various different, national or private organizations (“registries”). Both ICANN and each of these organizations have their own terms and conditions relating to the registration and use of the domain names, as well as the proceedings in domain name dispute matters. By initiating an order for a domain registration or domain transfer, Customer declares to be aware of the existing and current registration conditions of ICANN and the relevant competent organization and accepts them as an essential part of this agreement.
    4. Customer further acknowledges that registry policies of the relevant registries or ICANN policies may change from time to time and that he will keep himself informed about the current rules and either accept those changes or delete the corresponding domain name.
    5. Customer acknowledges that the registration of a domain name may be cancelled at any time due to violation of registry policies. He agrees in particular to any cancellation, deletion or a transfer of the domain name in accordance with a condition or registration policy of the responsible registry or according to a measure of Registrar or the registry which does not violate ICANN policies, provided that it is carried out by the Registrar or the registry operator (1) to correct errors during the registration, (2) to remove disputes which concern the registered domain names or (3) on account of a violation of the registration policies.
    6. If Customer registers a domain name for a third party, he must ensure before ordering that the third party knows and accepts all the relevant policies and registration terms and conditions. Customers who act as resellers or distributors are obliged to transmit these conditions completely to their customers and to document their approval by appropriate evidence. The policies of the registries applying to the Registrar apply accordingly for the customer acting as a reseller. Prior to a termination or change of the domain ownership data, the validity of the termination or modification with respect to the third party must be ensured. Transfer requests of the third party must be treated in accordance with the transfer policies of the appropriate registry. Customer undertakes to keep as evidence of the customers agreement suitable documentation and prove the legality of the actions performed for the third party to Registrar at its request.
    7. If Customer registers a domain name through a third party, agent or distributor, he accepts to let all acts and omissions of these parties to be considered as his own actions in all respects. Customer explicitly authorizes these parties to undertake administrative actions for him with regard to his domain names registered with Registrar.
    8. In the event that Registrar can not maintain the registration of a domain name of Customer, in accordance with the policies of the registry, Registrar shall be entitled to an extraordinary termination of the registration agreement with Customer with a 14 days period to the end of month.
  2. Registration and transfers of domain names

    1. By requesting a registration and / or transfer a domain name by / to Registrar, Customer authorizes Registrar to carry out on his behalf all entries and changes, which he carries out online by Registrar (eg DNS Updates, WHOIS-Updates, other domain configuration). Registrar is entitled to cancel unwarranted operations.
    2. Customer undertakes to guarantee that the applied-for domain name and the intended use of the domain name do not impair the rights of third parties, further that there are no other legal or factual obstacles in conflict with the registration, further that the chosen name is not contrary to morality, that the registration request occurs in knowledge and consideration of the guidelines and policies of the relevant registry and that he is authorized to request this operation. Registrar is not obliged to verify this authority. Registrar may reject any application to register or transfer of a domain name without reason.
    3. Customer acknowledges that the domain name registration is usually done on a “first-come, first-served” principle. Registrar shall give no guarantee for a successful allocation of ordered domains and becomes free from the duty to perform the service in case of impossibility of the order.
    4. By applying for a domain transfer from another provider to Registrar, Customer confirms that he is authorized to dispose of the domain name. After the transfer the domain owner is obliged to review the accuracy of the data entered in the Whois of the domain name and to correct them if necessary.
    5. By requesting a transfer of a domain name to a third party (“change of ownership”), Customer confirms that the third party has expressly agreed the change of ownership and the terms of this agreement. Otherwise Registrar is entitled to cancel the change of ownership.
    6. Concerning registration of multilingual domain names or under newly introduced top-level domains Registrar does not have any control of these registrations and it might be possible that the service will be modified, interrupted or even terminated by the registry without prior notice. Registrar has no obligation to guarantee the continuity of the existence or availability of domain names and registration is performed at the own risk of Customer. Customer acknowledges that the functionality of domain names may not be the same as in regular domain names. Furthermore Customer also acknowledges that a domain name may potentially not function fully due to the introduction of necessary new technical features.
    7. Customer expressly agrees to the immediate execution of the service by Registrar. This especially applies to the registration, transfer and renewal of a domain name . The right to withdraw from the agreement or to returns in distance selling contracts is therefore excluded after the completion of the order.
  3. Domain owner data

    1. The customer is commited to supply Registrar with the following information and data for the purpose of forwarding to the registry and possibly for the purpose of publishing in the public WHOIS of registered domain names. By entering and changing the data in the online-interface Customer assures that his information is correct, complete and truthful. This concerns in particular:
      • Current and complete information about the full name or name of a legal person, mailing address, e-mail address, voice telephone number and – if available – fax
      • The IP address of the domain name server (primary and secondary server) and the name of these servers
      • the full name, postal address, e-mail address, voice telephone and fax number of the administrative contact, the technical contact and the billing contact
    2. The necessary information and data may vary depending on the TLD. As far as more data is required, this data must be provided during the registration process or alternatively delivered upon request from Registrar.
    3. The information and data has to be updated when necessary, incomplete data must be completed. Customer acknowledges that the provision of false data can directly lead to loss of rights from the service without refund. This also applies in the event that Customer does not comply with any request of Registrar to correct the data or provide proof of its accuracy within the time allowed.
    4. By providing data of a third party Customer confirms that he has informed the third party about the provision and use of the data and that the third party has expressly agreed with this provision and use.
  4. Renewals of Registration

    1. A contract for the registration and administration of a domain name shall be renewed automatically for another 12 month term at the end of the registration period if it is not terminated with a notice period of 3 months prior to the date of expiry, unless agreed otherwise.
    2. For renewals the price list at the renewal date is applicable.
    3. Customer will be informed by e-mail of his obligation to pay for the renewal in accordance with the provisions of ICANN or the respective registry in time before the end of the registration period. If Customer does not terminate the contract on time and Customer has either identified his payment method to be credit card or bank debit and entered current and valid payment details, then Registrar will automatically charge the due amount 10 days prior to the expiration date and the contract will be renewed accordingly. Customer is solely responsible for ensuring the timely receipt of the fees applicable or for the functioning of the chosen payment.
  5. Termination of the management

    1. If the fee for a renewal of a registered domain name is not received 3 days before the expiry of the contract period, Customer loses his rights to the domain name. The same applies in the event of a chargeback of a payment for a domain name or a functionality failure of the selected payment method.
    2. In the case of domain names cancelled by the customer, of domain names not extended at the time of expiry despite of a reminder of the pending expiration, or non-payment of renewal fees, Registrar is authorized to deactivate this domain name at its own discretion or to change the DNS entries (“deactivation”), to return it to the Registry for the purpose of deletion or continued management at the registry (“deletion”) or to dispose, to auction, to transfer to third parties, to take over in his own ownership. Registrar will begin to undertake such actions no earlier than 14 days after the expiration of domain names with a Renewal Grace Period, or upon expiration of domain names without such a period. Customer agrees that the termination or non-renewal of the domain name or non-payment of due renewal fees shall constitute his consent to the actions described above as well as a renewal of the domain name to the extent necessary for their undertaking provided that Customer does not contradict expressly before the term end and no contrary agreement exists.
    3. Customer is entitled to transfer the domain name to another provider. Registrar may refuse such a transfer, subject to the conditions set by the registry or ICANN reasons for refusals of transfers. A transfer within 60 days of registration or a prior transfer is prohibited.
  6. Recovery and reactivation of domain names

    1. If and as far as a registration authority permits the recovery (“Restore”) of previously deleted domain names or domain names returned to the registry in certain TLDs and provided Registrar offers that service in the respective TLD, this service will be provided at the request of the registered domain holder without obligation and with no guarantee of a successful recovery. The prices for this operation result from the price list. A recovery can only be performed when the account has a sufficient balance for the operation. A restore job can also only be processed if it arrives during business hours and with sufficient time prior to the final deletion by the registry. Should a restore action fail to be executed, the appropriate fees shall be refunded to Customer’s account.
    2. As far as Registrar offers the reactivation of a deactivated domain name before a utilization, Customer agrees to pay the reactivation fees plus the cost of renewal for such orders.
  7. Domain dispute policy

    1. Customer agrees to resolve and settle any domain name dispute according to the Dispute Resolution Policies of the respective registry or ICANN, if applicable. These policies can be reviewed on the website of the respective registry, or ICANN. Customer will inform himself about the applicable Dispute Resolution Policy before initiating a registration request. The language of the arbitration rules may be different from the language of the agreement and can be written in the local language of the registry.
    2. Customer accepts that Registrar as an accredited registrar may be bound to lock or cancel a domain or to transfer it to a third party in accordance with any decision of an Administrative Panel in accordance with the applicable dispute resolution policy.
    3. For the adjudication of disputes concerning or arising from use of the Registered Name, the Registered Name Holder shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registered Name Holder’s domicile and (2) the legal domicile of Registrar.
  8. Liability

    1. As a condition of Customer’s access and his use of the services of Registrar Customer agrees to defend, indemnify, save and hold harmless Registrar, agents, partners, ICANN, the central registry as well as all persons involved in rendering of the service in respect to all claims, demands, liabilities, costs and/or expenses resulting from an illegal use of the service, of the domain name registered by Customer or the content provided on a registered domain. In the event of a claim, Customer has the right to prove Registrar, that claims in the context of the exemption have not occurred in the extent demanded or not at all, and / or Customer is not responsible.
    2. Neither Registrar, agents, partners, ICANN, the central registry nor any person involved in the rendering of the service will be liable to Customer or any third party for any direct or indirect loss of profits, earnings or business opportunities, damages, expense, or costs resulting directly or indirectly from any failure to perform any obligation or provide service hereunder because of any Force Majeure, or governmental acts or directives, strikes, riot or civil commotion, war, any natural desaster, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force or condition beyond Registrars reasonable control.
    3. Registrar cannot be held liable for delays of services and server downtimes due to higher force, fault of third parties or due to events, which Registrar has no influence on, any agreed-upon deadlines and delivery dates nonwithstanding. Registrar may delay the provision of service and/or performance by the duration of the respective disruption plus an appropriate starting time. Furthermore Registrar can limit access to the service, if the stability and security of the operation, the maintenance of the net integrity, in particular the avoidance of serious disturbances of the network, the software or stored data requires it. Registrar is not obligated to review or monitor the use of the service by Customer to ensure their legality.
    4. For all services of Registrars liability will be limited to intent and gross negligence if and as much as it is legally permitted. In case of paid services adhesion is limited by Registrar with negligence and rough negligence to the amount of the payment which can be paid in each case from the customer for the respective achievement and/or achievement period.
    5. Customer shall compensate Registrar for any damages resulting from violations of the registration agreement, registration policies, and/or the terms and conditions and shall idemnify Registrar against all third-party claims based on the use of the services. This also includes the reimbursement of all reasonable costs of a legal defense if the registrar was threatened with legal proceedings due to the registration.
    6. This includes in particular the use of a domain name by infringing a prohibition in law, the good morals as well as rights of third parties (trademark rights, name rights, copy rights, data protection rights etc.) or the active support of such violations, making available of content that of glorifies violence, inciting, racist or radical right-wing content, the instructions for criminal acts and content that are appropriate to degrade a third party or group of third parties in their human dignity, the unauthorized intrusion into third party computers or computer systems, the distribution of malicious software, the forgery, the mailing of unrequested or undesirable e-mails for advertising purposes to third parties (Spamming). Customer is obliged to comply with all legal requirements and policies with the provision of pornographic and/or erotic content.
    7. A registered domain name can be temporarily blocked or disabled if the customer offends applicable law or this arrangement in serious manner through the content made available under the domain name or if such an offence was made plausible and Customer does not react to the request to remove or adapt the content accordingly.
    8. As far as a single domain name is canceled or transferred by Customer, due to violation of the registration agreement, due to binding decisions in domain name disputes or due to other causes specified in these conditions, no right to request for a free replacement domain or other reimbursement exists, provided that the termination was not caused illegally by Registrar in a culpable or grossly negligent manner. This also applies to other services or additionally booked options regarding the affected domain names.
  9. Data sharing and data protection

    1. Registrar advises Customer of the fact also personal data is collected, stored and processed within the scope of the performance of the agreement and such data may also be provided to third parties involved in the performance of the agreement. This also includes the provision of the data in freely accessible databases (for example “Whois” databeses). Further information is included in the data protection policies of Registrar.
    2. Registrar is authorized to process and use Customer’s data to improve the range of offered services according to the needs of its Customer.
    3. Registrar is entitled to permanently store the data required for billing purposes in accordance with the legal provisions.
    4. In the event of police or governmental requests Registrar is entitled to transmit the data to such authorized requesting parties. The same applies for authorized third parties in cases of plausible claims of violations of their rights.
    5. Customer has the right to request information on his stored personal data at any time free of charge.
    6. Customer agrees that Registrar may send Newsletters for informational or marketing purposes to his email address.